Hot CRM News
Salesforce.com syncs into SAP R/3
Salesforce.com is all set to launch its new version of CRM software. This is a crucial juncture for the company as this platform provides the opportunity to integrate with the other enterprise software program namely ERP .
CRM fails as customer education becomes top priority
This is a controversy which can trigger the interest of the software community. It has off late been reported that manual method of handling customers is the best and that CRM has failed in valuable proportions.